Customer Testimonials
Devin’s service was amazing, never had a better service consultant
Everybody treating me with respect everybody was understanding they were efficient they listened and got me what I need and got me out of the door in a very short time so I appreciate all their hard work.
Tom was very helpful in resolving the issues that came up. I will return for my next service
The service rep that helped me was amazing. I would truly go back just because of their service.
Excelente algunos detalles pero bien la atención de Kerwin la parte mecánica está vez me dejó desilusionado
Car was in for factory recall. Since the fix the car has been back in 3 times with in 2 weeks. Got the car back and day later check engine light came on. Driving now with check engine light. No too confident in bringing car back to this repair shop.
Quick process and understanding staff Accommodate to our needs and worked out a deal for my family
They made the entire experience very easy and they were very accommodating. Great service and facilities
great car, and service
Everyone was welcoming and nice. I felt very comfortable and well taken care of. All staff were nice
Thomas was fantastic, provided me with all the information I needed prior to even coming in which then allowed me to make an informed decision without having to come back. Excellent all around!
Friendly service, professional, and thorough. I was able to drop my car off thie night before. And my car was worked down first thing the next morning. Jeremy kept me informed and up to date. I had inquired about pairing my key fob with the car and I was given a quote and a chance to accept or Turn it down. No pressure from anyone whatsoever. I needed the shuttle service to pick me up from my home and bring me to the auto repair for car pick up when recall work was done. I Was picked up by Chris ... Read More Google - May 3, 2025
If you are looking for a better dealership experience than all the rest stop in the Boucher Hyundai dealer and see the difference for yourself. This is how a dealership should run. Smooth efficient and no BS sales or service upcharge tactics! Buy your next vehicle with people you can trust you won't be sorry. 2025 Elantra N owner
Went in for a recall, an upgrade, 4 new tires and wheel alignment. We were checked in by a different associate because Thomas was not in yet. After checking in it took about 1 1/2 hours for Thomas to come talk to us to tell us you could not perform the recall and we have to come back. The appt was for the recall. We were then told about 2 hours later that only 3 tires came in when 4 were ordered. It took that long to let us know? Different tires had to get picked up from somewhere that was going to add time and ... Read More DealerRater - May 1, 2025
Sarah was great to work with. Very friendly and personable. Was impressed that she recognized and remembered me when I had to come in for some paperwork a week later.
nice service
Very professional dealership
Alex’s communication was poor at best. He was dishonest about the work that was completed - he confirmed twice that the tires were rotated but I have a scratched rim and instantly knew the tire rotation had not been done. I wonder if any of the work was actually done? I don't believe anything he said. Also, the exterior of my car was extremely dirty when I picked it up.
Great they met my monthly price Every one was real friendly the car is great we love it
Everything was handled very efficiently.
The people were great, especially Tom Kemmer, the salesperson. I give them a 10 out of 10. The process was slow. It took from 4:30 until after 10:00, so I give the total experience a 9.
The communication was absolutely terrible. I was never given a loaner vehicle like I was promised. Nobody would return my calls, and they had my car for 6 1/2 weeks. I am very unhappy with the service! The service manager, Dan as a manager was terrible!! I definitely just felt like a number and I did not feel like an important customer
Jimmy was amazing to work with. The team closing on our 2 cars were great too.
Great customer experience. Himmy was easy to work with. Process was smooth. Very pleased with my decision to go with Boucher Hyundai of Waukesha.
I have had better service experiences. When I called on 4/12, I got disconnected while holding. I Then called back and left a message to make an appointment. Nobody called me back. I called again on 4/14 and made an appointment. They seemed to have many available appointments. When I arrived for my gof appointment, nobody in entrance to check me in so I waited a bit and then proceeded to a service writer, who questioned me about checking me in outside. Told him nobody there. He then checked me in but never updated the miles. Consequently my sticker for my next ... Read More Google - Apr 23, 2025
Accurate Diagnosis and very good communication of damages. Took pics and videos to explain. Offered different options
My car was recalled and upon inspection it was determined that a new part was needed which was not stocked. I was told it would take a week to get the new part and I would be contacted. 4 weeks later and I am still waiting to hear! Why have a recall where it is known parts are needed and not stock them?
Only because all they refreshments is absolutely amazing n stocked. But whoever services my vehicle needs to fired. I came in for a wheel alignment and left my steering wheel still at an angle talking about he fix so I had to miss work another day just bring my vehicle back n the was extremely long n I had a appointment
Professional, courteous staff & a clean comfortable waiting room.
The crew at Boucher Hyundai are first class all the way. Dade and Dennis are professionals and very knowledgable about the product and the process. Highly recommend Boucher Hyundai for your next car and truck purchase.
Had the wrong car ready for me at pick up, then made me sit two hours with my wife and new born twins with zero urgency then after I went to ask what is going on finally someone who was “working on it” for the last two hours came out and had nothing completed and it took another hour to get the paperwork filled out. Will never buy any car from them again. My first salesperson was incredible and has everything ready but wasn’t there the day I came to pick up and his team mates let him down ... Read More DealerRater - Apr 18, 2025
Service here is usually very good. I was a little let down that I had to pay $200 for a brake service on my vehicle that is less than two years old. I was told the manufacturer probably did not use enough grease but it was not covered by warranty and I’d have to pay out of pocket.
I ended up having a bunch of added costs (service plan, auto armor, and screen protection) that were not fully disclosed to me and adding thousands to my total. Some were by him and some were by finance. I got the big one from finance credited back but when trying to work with him and a sales manager they weren't willing to give me money back on something I didn't want.
It was amazing!! Friendly people. Service was fast and good!
Worked with Dominic Rauth to purchase a new vehicle. This was one of the easiest and comfortable car buying experiences I have had. Dominic was an excellent communicator and ensured I had everything I needed when coming to an agreement on purchase. Pleasantly surprised by the entire team at Boucher including the finance portion which was incredibly streamlined by David Diaz. David was a pleasure to work with and knew his stuff. Thank you Dominic and David for a great experience. Will ask for them by name next purchase!
Himmy in the Leasing Dept. is a good salesmen. He knows how to negotiate well.
This last week I purchased a Vehicle at Boucher Hyundai for the 3rd time in the last 5 months. I did so due to the Honest Sales process, Fair prices and trade in price given. Chris Baker has been great to work with. Harman Singh assisted with this last purchase as Chris was off. Harman was also nice to work with and was very professional through the negotiation and purchase process.
Boucher Hyundai's location has been completely rebuilt making it a very comfortable and amenities filled dealership. From taking delivery of the cars, I've purchaed, to pulling up for ... Read More Google - Apr 13, 2025
Courteous and honest experience. Good selection and a fair price. Saleswoman Darliene Larsen was very knowledgeable with the details of my car's mechanical and electronic features.
I had a very pleasant experience buying my vehicle from Boucher. All the people I dealt with were pleasant and very knowledgeable.
Dan was so helpful throughout our service experience. He communicated quickly and our issue was resolved very quickly. So thankful!
I had a great experience working with Nico in the finance department at the dealership last night. He was incredibly knowledgeable and transparent and made the entire process smooth and stress-free. Nico took the time to walk me through all of my options, answered every question with patience, and never made me feel rushed or pressured. I really appreciated how upfront and honest he was—definitely not something you find everywhere. He made what’s usually the most stressful part of buying a car feel easy and even enjoyable.
The service center is state of the art, and the employees are all so friendly from check in, to advising, to the mechanics!
Friendly people. Nice and comfortable waiting area. Overall experience with my routine car maintenance was great.
Excellent service
I went in for an oil change. Kerwin at the desk was by far the best experience I have had through all my dealings with this dealership. He was professional, prompt, courteous, and went above and beyond.
Great service and sales people!
The sales person was very helpful He was very knowledgeable about the vehicle we looked at
I was treated like family. (That's a good thing)! I expect to be back in the future.
They were professional
Best car dealership experience in 22 years. I am fortunate that I reached out about my Santa Fe after having a terrible experience at the Hyundai in Glendale, WI. I had all but written off getting a new lease. The entire team was the smoothest I have ever experienced.
Employees are very pleasant and professional
Came in for the first time last week for some recalls on my vehicle and received EXCELLENT service from everyone I was in contact with!!! Very welcoming!
Wonderful service and amazing communication made me feel very welcome and appreciated as their customer!!!
Darlene was the perfect Salesperson!! The whole experience was one of the best at a car dealership. Everyone very responsive and knowledgeable.
Finance bad (didn’t have everything together), waited two hours when told everything would be ready by the time we came back, people moody/snappy after 5 pm and made it hard for it to be exciting, had to come back two days later due to finance issues and they were apologetic but is still an inconvenience. People were nice when we first went in and got everything together just were slow about it even though we made intentions clear.
big,clean,courteous comfortable waiting area with drinks and snacks available good explanation of expected service
Time was under what the estimate. Everything was great.
Everyone was exceptional in the process of buying a car. I never felt pressured and and they took time to explain all features.
My salesperson Himmy and Mathew were both great. We had a great experience and will use Bouche again for both sales and service
I worked with Salesman Bryan Perez Duran. Who was so personable with assisting me in surprising my daughter with a new car. Her car was in need of an upgrade and this extremely professional Salesman aided in making her extremely happy. We picked a decoy car that she was test drove and was not very excited about but she understood this was a free car and welcomed. We went through all the paper and walked towards the car. We then surprised her with the exact car she admired when arrived but I told her that car was outside our budget ... Read More DealerRater - Mar 27, 2025
I really appreciated the video updates. It was very easy to understand exactly what I was paying for.
From start to finish it was a 5 star experience. Chris B our salesman was informative and open to working with me on model and price. GM Ryan helped with locating just what I was looking for and Dennis in Finance was really good at making sure I understood every step in the process
Had routine service completed on my wife's car and it was done quickly and completely and professionally! I worked with Alex Hanson of the Service Department and followed through on everything, keeping me up to date as well. I highly recommend them for service!
Once I communicated my prior displeasure on how I was treated, they corrected all concerns. Hope it continues for all future service work. Good job guys.
Expert service that was performed quickly. Staff is professional and friendly. Waiting area is clean and well appointed
My experience was great getting my new Santa Cruz. Tom Kemmer was awesome!
Pleasant associates front to back of dealership. I will continue to do business with Boucher.
Our salesman Himmy has been outstanding with follow up and service since the purchase of our used certified Palisade. There were a few issues including minor damage to the front and back end that we didnt see at time of sales due to it being dark out. I notified him with pics the next day and they were rectified. Also some of the features such as maps, navigation, front end collision weren't working and he made sure they were updated and taken care of at they're expensive. Even thou this was an inconvenience for us to bring the ... Read More DealerRater - Mar 22, 2025
Awesome service from Jeremy! He gave me detailed information on what repairs were needed and handled it that same day! Amazing service and very professional.