As always - excellent service and friendly staff!!!

If I could give this dealership ZERO stars, I absolutely would — they’ve earned every bit of this terrible review. I purchased a Santa Fe about 3-4 weeks ago. Prior to arriving, I called ahead, gave the exact make, model, and color I wanted, and was told everything would be ready. All the sales rep — [Insert Name] — had to do was have the paperwork waiting. Instead, I sat there for three hours. Strike one. I put down $10,000, traded in my vehicle valued at $14,500, and was quoted $39,500 — which basic math says should leave me financing around $15,000. Two days later, I received ... Read More

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DealerRater - Jul 15, 2025

If I could give this dealership ZERO stars, I absolutely would — they’ve earned every bit of this terrible review. I purchased a Santa Fe about 3-4 weeks ago. Prior to arriving, I called ahead, gave the exact make, model, and color I wanted, and was told everything would be ready. All the sales rep — [Insert Name] — had to do was have the paperwork waiting. Instead, I sat there for three hours. Strike one. I put down $10,000, traded in my vehicle valued at $14,500, and was quoted $39,500 — which basic math says should leave me financing around $15,000. Two days later, I received my Hyundai Finance paperwork and discovered that [Insert Name] had sneakily added nearly $5,000 in extras without telling me. No mention. No explanation. Just buried in the contract. Trip 1 – (Keep in mind, this dealership is a 25-minute drive one way) I drove back to confront them and agreed — against my better judgment — to split the difference and keep the warranties, just to move on. I tried to be reasonable. Not long after, I noticed the right-side door was making an abnormal sound — something was clearly broken. This is a brand new car. Trip 2 – I brought the car back and dealt with Devan in service. He told me they didn’t have the part, but they would next-day ship it. I had to call them the following day (because no one ever bothers to update you), and Devan told me it hadn’t arrived — but maybe tomorrow. Trip 3 – I called again (of course) and was told it was ready. I drove back, picked up the car… and the issue still wasn’t fixed. Trip 4 – I called to inform them the door still wasn’t repaired. They told me to bring it in again. I did — on Tuesday, July 8th. I was told (once again) the part would be overnighted. I called July 9. No part. I called July 10. No part. I called July 11. Still no part. It is now Monday, July 14, and surprise — they still don’t have the part. At this point, they've had my car almost as long as I have. From sales to service, this place is an absolute disaster. Zero transparency. Zero urgency. Zero care for the customer. They will lie to your face, take your money, dodge your calls, and waste your time — over and over again. DO. NOT. BUY. FROM. HERE. If you value your time, money, and sanity — stay far away from this dealership. As of July 14, I still don’t have my car. And no — I don’t trust them. Truth: 0 stars Integrity: 0 stars Basic honesty: 0 stars

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Andy at genesis was amazing!!!

We bought our new 2925 Santa Fe Caligraphy hybrid last year great car my only complaint is we never got a walk around or any explanation how all the electronics worked, just here are the keys enjoy.

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Alex was great explaining our problems with our vehicle along with the video from the mechanic helped us make a decision to move forward with recommend repairs.

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Most customer orientated! Waste no time and pleased to accommodate you!

HIMMY was an awesome salesman. I stated what I wanted and he bent over backwards to meet my expectations. He sold me 2 vehicles. It's not a wonder he was salesman of the year for 2024.

The service people are very polite and welcoming from the minute you arrive until your final exit.

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Everyone was courteous as usual. Service was finished in a timely manner. I'll be back

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Lacked attention to detail

Work was completed when they said it would be. And they sent me a video to show their work!

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They weren’t scared to sell to a girl who knew what she wanted and what she was talking about when it came down to crunching numbers! I emailed SPECIFICS of things I needed from them for a brand new Hyundai Palisade that I was interested in leasing. Corey, Matt, and Darlene were absolutely FANTASTIC to work with! Everybody followed up days later even to assure I was happy with my new ride. Boucher Hyundai has earned another customer for life!

I love my new car. My salesperson Darlene Larsen has been ver helpful by answering all of my questions. Thank you

The service mechanic who did the work in my car did a great job keeping me updated on what was going on with my car and got it fixed in a timely manner.

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Each department I encountered answered all my questions confidently in a timely manner being very polite

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The service is great and the waiting room is a great place to get work done well your car is being worked on. I had an issue with repair and they made it right immediately.

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Everyone was great to work with. Fixed my issue quickly.

From sales to service to finance, I've enjoyed my experiences.

Have bought cars from Boucher for many years and have been satisfied with their service, especially like their newer facility.

We had a great experience! Dominic was our salesman and he made our transition into a new vehicle with the space me and my family needed as smooth which I really appreciated. The dealership is pretty cool as well! I love that they provide drinks and snacks for waiting customers and their family. Definitely would do business here again

I am not too happy with last visit. First it was 5 minutes before anyone even acknowledged me when I drove into the service center. Another 5 minutes for service rep to see me. I just got oil change and tire rotation. The service rep came after an hour and said all set to go. A couple weeks later I get an email saying I declined services. I was never told by rep that any additional services were needed. When I called rep about this..he said it was nothing major and blew it off.

My salesperson, Bryan Perez Duran, was fantastic. A few others whose parts crossed mine were very helpful as well. The sales experience went pretty smooth but I did feel it took a long time. We were there for 4+ hours. Bryan listened to what I wanted and I really appreciate that he didn't try to push another vehicle my way. I knew what I wanted exactly and he made everything happen with his great personality. Thank you. I look forward to seeing how the service center does when I need to bring my car in for checks and such.

Great team of professionals. Benedict is awesome.

Friendly service willing to accommodate customers . Great selection of vehicles and free charging for new customers

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Our salesman, Calib, was very knowledgeable and easy to deal with as was the finance manager.

This is the 3rd new car I have purchased from Boucher Hyundai. I am a FL resident and it woukd be easier to purchase and tag a new car in FL. But I chose to use the pleasant attitude and knowledgible service of your sales department instead. I have used Darlene Larsen twice. She cheerfully answers all of my technical questions at time of purchase and even throughout my ownership of the vehicle. And in the rare instance she doesn't know the answer she will find out and get back to me.

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Bryan Perez was wonderful to work with. He was professional and courteous at all times. He listened to my needs carefully which was refreshing because I had been to other dealerships who did not. I felt like he was really taking care of me and that is a great feeling when you are purchasing a new vehicle. I highly recommend you reach out to Bryan for your next car and see what I mean. You will not be disappointed!!

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Had a great experience with Billy. Easily the most respectful car salesman I've ever worked with, and very knowledgeable.

Very professional and helpful staff , both Billy (sales) and Nico ( finance) were very good resources

Billy is a very good resource, knowable and reliable flow up Nico was always very helpful

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Tremendous effort to meet all of my needs regarding a recent service issue. Above and beyond for sure.

Everything was very smooth and done in a timely manner. They have a nice waiting area and washed my car after.

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Dominic was great! And his follow up after purchase has been appreciated.

He was efficient and knew what he was talking about. Thank you for all of your help!

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I was very impressed that the service advisors were well dressed! The guys were all wearing dress shirts and ties and the lone woman was nicely dressed in business casual attire. Very professional looking! A refreshing experience! Thank you Frank and team!!

This is Drew Sebion, my experience was quite good. Service was done in a timely matter and my questions answered so I could understand.

My car had a warranty repair and it took 2 months from start to end. Alex was clear and thorough in his explanations, step by step. He got me a (few) loaner as soon as he could which was great - both super nice cars.

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Lack of communication was the biggest issue and they took a very long time to fix the issue.

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I am not a fan of dealerships that do not fully inform customers. I bought a 2024 Kona on 10/31/24 and took possession on 11/1/24. I got a chip in the windshield and checked to see if warranty covered this. Imagine my surprise when I found out the warranty started 4/1/24! The car lost 7 months of warranty sitting on the lot. When checking on this, the salesman knew nothing about your so-called program of starting a car’s warranty before sale. I don’t know if this is legal but it’s certainly unethical.

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Fantastic customer service, quick, easy and painless. I recommend Brady, Nico and Ryan if you want a great experience!

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Fast, efficient and very customer service oriented. Half the time I was quoted. Very comfortable waiting room

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Dominic was great to work with. Very patient and listened to us. Got the Tuscon we wanted at a great price.

This was for a Hyundai recall on an Ioniq 5. Boucher was fantastic and everything got fixed!

Worked with Dominic Rauth to purchase a used vehicle for my daughter. This was one of the easiest and comfortable car buying experiences ever! Dominic and team were excellent at communicating and ensuring us everything we needed when coming to an agreement on purchase. Pleasantly surprised by the entire team at Boucher (Waukesha), will recommend to all my family and friends. -Julio Zamudio and Family

They did an awesome job with replacing my engine in my 2015 Hyundai Sonata, Dan Doble was a great service advisor and made sure I was up to date throughout the whole process.

I really like the process; on the price of a Hyundai Tucson Hybrid, the best price by $500. The process was very smooth, had a demo of all the new features in the car. No messing around with ‘mathmagics’. I love the 10 year warranty for all the software and hardware in the car.

We continue to have incredible service and expertise with Dominic and his team! They understood what we needed, responded quickly and carefully, and made the whole experience painless. We are already thinking about our next vehicle. We couldn’t be happier!

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I am extremely unsatisfied that the dealership started charging 3 % for using a credit card to pay !! Will look into a closer location for future services! Also original quote doesn’t include shop supplies when they are added every time ! Just include them in cost .

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Absolutely disgusted with Hyundai and the dealership. Extremely disappointed. So much back-and-forth and the problem still isn’t fixed.

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Easiest car buying experience ever. Absolutely no pressure to buy or add things on. Will definitely go back.

Very professional quick and friendly service

Just bought my first car from here. Chris in sales was super helpful and wasn’t pressuring me at all. He really took the time to explain everything to me and Niko in finance was great as well. Will continue to do business with Boucher in the future.

Jeremy is a wonderful service advisor ! He listened and was able to help with my need! The shuttle drivers are also excellent!

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Excellent very happy with our purchase and Dominic. Loved all the time and service he spent with us

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Very professional right from the start of scheduling service & service of vehicle on scheduled date, very satisfied, Thank You

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Service department did a great job

My Santa Fe did not come with the all seasons floor mats. It has passed 3 weeks and has not received them yet when it is supposed to be only 1 week. The brand new Santa Fe came with a dent too that I did not notice until next day

Caeleb really good and nice

My palisade needed a new transmission and is only 5 years old. Everything (except deductible and tax) was covered under warranty. I had the vehicle towed there and was happy with the experience. Then is took 5 weeks for the parts to arrive (understand that's not within the dealers control, still frustrating) but then it took another week for the work to be completed! Alex was professional and courteous throughout. On my way home, the engine overheated 3 times in less than 10 minutes! Had to have it towed back to the dealer again only to find someone neglected to bleed the coolant ... Read More

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DealerRater - May 19, 2025

My palisade needed a new transmission and is only 5 years old. Everything (except deductible and tax) was covered under warranty. I had the vehicle towed there and was happy with the experience. Then is took 5 weeks for the parts to arrive (understand that's not within the dealers control, still frustrating) but then it took another week for the work to be completed! Alex was professional and courteous throughout. On my way home, the engine overheated 3 times in less than 10 minutes! Had to have it towed back to the dealer again only to find someone neglected to bleed the coolant system properly and left air pockets. Had to go back AGAIN to pick up the next day. All the while I was asking for a courtesy vehicle and one did not become available until 3 business days prior to pick up. I was also only informed about rental reimbursement the week before pick up. Super frustrating process!

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Good staff! Helped meet my needs.

Our salesperson followed the procedure set by his sales manager, so we are not upset with him at all. The going back and forth with price and trade was a waste of our time, we told him at one point this is it or we walk out the door. It was aggravating . We told our salesperson before we sat down with the finance person that we did not want any of the extended warranties. We were told at one point that the screen was not covered by the Hyundai warranty. That we could only get it warrantied by an additional ... Read More

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Google - May 18, 2025

Our salesperson followed the procedure set by his sales manager, so we are not upset with him at all. The going back and forth with price and trade was a waste of our time, we told him at one point this is it or we walk out the door. It was aggravating . We told our salesperson before we sat down with the finance person that we did not want any of the extended warranties. We were told at one point that the screen was not covered by the Hyundai warranty. That we could only get it warrantied by an additional policy provided by the dealership for an additional $500 . The next day I called Hyundai customer care and asked about the warranty for the screen and was told it is covered 5 yrs or 60,000 miles, the dealer was not truthful. I will try their service department, if they aren’t truthful and helpful I will take my business to another Hyundai dealership.

Very shiny and clean showroom and service department. I dealt with Alex for 9 weeks as I had a major warranty claim. His communication was regular and thorough. I enjoyed my loaner vehicle and appreciate that it was available for me for most of the time I didn't have my car. I hope I don't have to go through this situation again, but Alex made the situation much easier.

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Our experience with Boucher Hyundai of Waukesha, especially Bryan Perez Duran, was one of my more enjoyable car buying experiences. Bryan was knowledgeable and pleasant to work with. He was also patient as we needed a few extra days, after our initial visit and test drive to make our decision. Once we did, we worked through the details of the purchase with very little pressure. All of the options were presented to us and we chose the ones that made the most sense to us. Their facility is relatively new and it's spacious, clean, and well lit. We love ... Read More

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DealerRater - May 17, 2025

Our experience with Boucher Hyundai of Waukesha, especially Bryan Perez Duran, was one of my more enjoyable car buying experiences. Bryan was knowledgeable and pleasant to work with. He was also patient as we needed a few extra days, after our initial visit and test drive to make our decision. Once we did, we worked through the details of the purchase with very little pressure. All of the options were presented to us and we chose the ones that made the most sense to us. Their facility is relatively new and it's spacious, clean, and well lit. We love the new Tucson Hybrid!

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Our experience with Boucher Hyundai of Waukesha, especially Bryan Perez Duran, was one of my more enjoyable car buying experiences. Bryan was knowledgeable and pleasant to work with. He was also patient as we needed a few extra days, after our initial visit and test drive to make our decision. Once we did, we worked through the details of the purchase with very little pressure. All of the options were presented to us, and we chose those that made the most sense to us. Their facility is relatively new and it's spacious, clean, and well lit. We love the ... Read More

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Google - May 17, 2025

Our experience with Boucher Hyundai of Waukesha, especially Bryan Perez Duran, was one of my more enjoyable car buying experiences. Bryan was knowledgeable and pleasant to work with. He was also patient as we needed a few extra days, after our initial visit and test drive to make our decision. Once we did, we worked through the details of the purchase with very little pressure. All of the options were presented to us, and we chose those that made the most sense to us. Their facility is relatively new and it's spacious, clean, and well lit. We love the new Tucson Hybrid!

Had a great experience with Boucher of Waukesha. Dominic helped us out a lot and we enjoy working with him!

Devin is professional and puts in the effort. I was traveling at the time so communication was critical.

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I just love working with Darlene. Her attention to detail is priceless. I just love working with Darlene. Her attention to detail is priceless. She made sure everything went well and contacted me for follow up after purchase.

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Working with Tom R & Niko at Boucher Hyundai was a pleasure.

Very friendly, very professional, very thorough

Dominic & Niko were incredible to work with! I would never have expected the process to go as smoothly as it does…as we all know how long it can be. These guys took care of me and treated me with the utmost respect. Great service and great people!!

The SUV I went to look at was sold the night before. The salesman, Dominic asked what features I was looking for in a new vehicle. He found me a couple with the features and the price range. I loved the Ford Escape. The whole staff accommodated my needs and got me finished up in time so I wasn't late for work. All we friendly and respectful. All were very helpful. I had a great experience there.