Had a wonderful experience purchasing my vehicle at this dealership! From start to finish, the entire process was smooth, easy, and stress-free. Nick H and the rest of the staff were friendly, professional, knowledgeable, and genuinely helpful throughout the experience. They took the time to answer all my questions, explain my options, and make sure I felt comfortable with my purchase without making me feel pressured. I truly appreciate the excellent customer service, honesty, and attention to detail. They made what can sometimes be a stressful process enjoyable and exciting. I’m extremely happy with my vehicle and would definitely ... Read More

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Google - Nov 13, 2026

Had a wonderful experience purchasing my vehicle at this dealership! From start to finish, the entire process was smooth, easy, and stress-free. Nick H and the rest of the staff were friendly, professional, knowledgeable, and genuinely helpful throughout the experience. They took the time to answer all my questions, explain my options, and make sure I felt comfortable with my purchase without making me feel pressured. I truly appreciate the excellent customer service, honesty, and attention to detail. They made what can sometimes be a stressful process enjoyable and exciting. I’m extremely happy with my vehicle and would definitely recommend this dealership to anyone looking to purchase a vehicle. Thank you to the entire team for making this such a great experience! I would absolutely do business with them again!

My vehicle was totaled in an accident and Boucher immediately sprung ino action. The body shop worked with my insurance company and coordinated a loner for me right away. From their, the sales staff found me another vehicle never skipped a beat and the finance and delivery was awesome...A great experience, highly recommend them when you have an unfortunate situation that they made a rather pleasant one.

If you're looking for the best place to buy spare parts, look no further than Hyundai Waukesha! Their prices are truly unbeatable compared to other dealerships, and they stock only genuine Hyundai parts. I highly recommend checking them out! 🚗✨

Nice inventory and people

Ahmad is a super chill Sales representative. Helped me out with a used Camry, took a few days to work out the numbers but over pretty good experience as far as dealerships go. Also kudos to management for allowing me to take the vehicle for a pre purchase inspection from third party mechanic. Made me feel more confident with the purchase.

We negotiated a 2026 Hyundai Venue SEL over the phone/email and were shown a worksheet with a $21,370 selling price before tax, title, fees, and the $750 rebate. When we arrived to finalize, the numbers kept changing. We were passed between several people, waited 20–30 minutes multiple times with little explanation, and were shown a $650 “screen protector” add-on that was removed only after we questioned it. A full price breakdown was shown once, then the sales manager left and never returned with it when we asked for it again. In finance the numbers still did not match the original $21,370 selling price we had ... Read More

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Google - Oct 29, 2026

We negotiated a 2026 Hyundai Venue SEL over the phone/email and were shown a worksheet with a $21,370 selling price before tax, title, fees, and the $750 rebate. When we arrived to finalize, the numbers kept changing. We were passed between several people, waited 20–30 minutes multiple times with little explanation, and were shown a $650 “screen protector” add-on that was removed only after we questioned it. A full price breakdown was shown once, then the sales manager left and never returned with it when we asked for it again. In finance the numbers still did not match the original $21,370 selling price we had been given, they said that figure did not include the rebate. When we held to the agreed selling price the general manager declined and said it was a today-only deal. We walked. The car itself was fine, but the negotiation process was inconsistent and frustrating.

Hi, my name is Chris Dega and I’m using my mother’s email address to write this review. My experience with Boucher Hyundai was nothing but pleasurable everybody was courteous, kind, and professional. The showroom was very very clean. Everybody was friendly. Matt from finance presented all options did not hide anything from us. We got the best deal possible for our car. Santa Fe hybrid is a great car. I love driving it. I love all the accessories and options that go with it.Himmy Was our sales person and he did a wonderful job kept us informed ... Read More

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Google - Oct 29, 2026

Hi, my name is Chris Dega and I’m using my mother’s email address to write this review. My experience with Boucher Hyundai was nothing but pleasurable everybody was courteous, kind, and professional. The showroom was very very clean. Everybody was friendly. Matt from finance presented all options did not hide anything from us. We got the best deal possible for our car. Santa Fe hybrid is a great car. I love driving it. I love all the accessories and options that go with it.Himmy Was our sales person and he did a wonderful job kept us informed about everything and went over. Everything did not leave anything out. I didn’t have many questions for him because he’d answer them all before we picked up the vehicle if you need a car go to Boucher Hyundai or any of the Boucher dealerships ask for Himmy!

Experience went from great to absolutely terrible. I'd rather go to any other dealership but Waukesha's.

I recently purchased a new Tucson and had an outstanding experience from start to finish. My salesperson, **Nick H**, made the entire process comfortable and easy. He listened, answered every question without pressure, and kept the conversation relaxed while still being incredibly helpful. **Nick B**, the Sales Manager, was equally great to work with. He helped finalize the details quickly and professionally, making sure everything felt fair and straightforward. In finance, **Joe** made the paperwork portion smooth and efficient. The time it took to complete the deal was very reasonable, and I never felt rushed or overwhelmed. To top it ... Read More

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Google - Oct 12, 2026

I recently purchased a new Tucson and had an outstanding experience from start to finish. My salesperson, **Nick H**, made the entire process comfortable and easy. He listened, answered every question without pressure, and kept the conversation relaxed while still being incredibly helpful. **Nick B**, the Sales Manager, was equally great to work with. He helped finalize the details quickly and professionally, making sure everything felt fair and straightforward. In finance, **Joe** made the paperwork portion smooth and efficient. The time it took to complete the deal was very reasonable, and I never felt rushed or overwhelmed. To top it all off, the car was ready **the very next day**, making the delivery fast and hassle‑free. Overall, this team delivered a truly positive buying experience—friendly, efficient, and respectful from beginning to end. I highly recommend them.

Great car and seamless buying experience!!

Dishonest I asked for a car wash and it was not done and then when I questioned it they said it was which was a lie.

Read at DealerRater

Car purchasing process was fine, but I regret having said I didn’t need the USB stick with the documents. In theory they’d send me electronically immediately but I now need to follow up daily to get it.

Jinny gave me his full attention and worked with me during the day

Darlene, Matt in finance, and Mark Wade made me feel like family during my car buying experience 6/5 stars

I had a generally good experience with Harman at Boucher Hyundai. I had done a lot of research on what I wanted and the Hyundai Tucson I found at Boucher was first on a list of about 20 cars in the greater Milwaukee area. However, things went a lot faster than I expected. I barely had a chance to look at the outside of the car, not to mention the engine, before I was whisked away for a test run. I think a little more time in that respect would have been good. Harman was knowledgeable about the car and answered ... Read More

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Google - Sep 28, 2026

I had a generally good experience with Harman at Boucher Hyundai. I had done a lot of research on what I wanted and the Hyundai Tucson I found at Boucher was first on a list of about 20 cars in the greater Milwaukee area. However, things went a lot faster than I expected. I barely had a chance to look at the outside of the car, not to mention the engine, before I was whisked away for a test run. I think a little more time in that respect would have been good. Harman was knowledgeable about the car and answered my questions. He wound up having to do a lot of go-between in order to get the price to where I would approve, so I appreciated his patience with that. I don't feel like I was given enough for my trade-in - another $500 would have been better. I know he was ready to make the deal before I was, but I had to put some space between myself and the deal and think about it over the weekend, as well as look at my other options. I had also hoped they would come down another $500. I ultimately decided that this car was acceptable and contacted Boucher a couple days later to finalize the purchase. After that, my only complaint was with the hard sell during closing to make me buy this, that, and every other sort of coverage. I decided it was just as hard to pay cash for a car as it is to finance one.

No high pressure sales man. Listen to what vehicle I was interested in.. Got a reasonable price on the car we chose.

I have had such positive experiences at Boucher Hyundai. Someone checks me in a timely manner. The waiting room is comfortable and full of amenities. The last time I was there was a couple of days ago when I turned in my leased car for a new one. I have been working with Darlene for the last 6 years. She is professional and friendly. Her knowledge of the system is sharp and competent. After test driving a new car, to my surprise, I didn’t care for the color or wheels and a couple of other minor things. Darlene pivoted and ... Read More

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Google - Sep 27, 2026

I have had such positive experiences at Boucher Hyundai. Someone checks me in a timely manner. The waiting room is comfortable and full of amenities. The last time I was there was a couple of days ago when I turned in my leased car for a new one. I have been working with Darlene for the last 6 years. She is professional and friendly. Her knowledge of the system is sharp and competent. After test driving a new car, to my surprise, I didn’t care for the color or wheels and a couple of other minor things. Darlene pivoted and offered me a different car and test drove that one. I loved it and signed on the dotted line. Again, it was a positive experience. My overall experience has been very good. The only criticism I had was I was being offered 1 year of oil changes instead of the 3 years in my 2 other leases. This was out of her control, but to the power that be s, I am not happy about that at all. That slight will be factored into my decision for my next lease.

A fantastic buying experience at Boucher Hyundai! Himmy was excellent to work with, responsive, and efficient. They had the vehicle I wanted, and we closed the deal in a couple of hours. Highly recommend!

Jimmy was an excellent salesman. Very smooth process

BUYERS BEWARE!! DO NOT BUY FROM THIS DEALER!! I am extremely disappointed with both Boucher Hyundai and Hyundai as a company after my experience with my 2025 Santa Fe Calligraphy. Buying a new vehicle is a significant investment ($55k) and I expected that when serious, repeated problems arose, the dealership and manufacturer would stand behind their product, warranty and their customer. Unfortunately, that has not been my experience. I purchased this vehicle expecting safety, reliability, and support from both the dealership and the manufacturer. Instead, my vehicle has spent more than 90 days in the shop between June 3 and Oct 15, has been ... Read More

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Google - Sep 25, 2026

BUYERS BEWARE!! DO NOT BUY FROM THIS DEALER!! I am extremely disappointed with both Boucher Hyundai and Hyundai as a company after my experience with my 2025 Santa Fe Calligraphy. Buying a new vehicle is a significant investment ($55k) and I expected that when serious, repeated problems arose, the dealership and manufacturer would stand behind their product, warranty and their customer. Unfortunately, that has not been my experience. I purchased this vehicle expecting safety, reliability, and support from both the dealership and the manufacturer. Instead, my vehicle has spent more than 90 days in the shop between June 3 and Oct 15, has been brought in repeatedly for the same ongoing issues, given back to me after they claim to have fixed it and it continues to fail. At this point, despite multiple attempts at repair, I do not have confidence that the problem will actually ever be fixed. What is most frustrating is that after everything we have gone through—the repeated service visits, more than 3 months without our vehicle, and continuing problems—Hyundai denied our request for a buyback. I have repeatedly expressed that I do not feel confident or safe driving this vehicle, yet I am left owning a vehicle that continues to have problems that apparently no one can permanently resolve. At this point, I have ZERO confidence in both the vehicle and the way this situation has been handled after getting the run around time after time and they have yet to fix the issue (yet they tell me each time they have! Then the car fails yet again within days). This nightmare has caused me lost wages (missing work everytime the car fails), massive amounts of stress (including when it’s dead in traffic with my children in the car the day after the dealership said they fixed it) and so many headaches as to trying to sort out what to do each time I’m then without a vehicle and juggle rides…it’s been a Horrendously stressful experience. This experience has made two future decisions very easy for me: I will not purchase another Hyundai, and I will not purchase another vehicle from Boucher. We have made the decision to sell the Santa Fe and purchase something else, but most definitely from a different dealer. I will absolutely share my experience when friends, family, or anyone else asks me about Hyundai or Boucher. I wish this story had ended differently because I genuinely wanted to love this vehicle. Unfortunately, after the repeated repair attempts, continued failures, denied buyback request, terrible customer service as well as the bottom line of THIS CAR IS NOT SAFE… I am done. 🚙🚔 I also feel it’s important to share something that happened the day we picked up this vehicle—an experience that, looking back, should have been my first indication to walk away. Our salesman, Brandon, met us at the vehicle with the keys. My husband is a SWAT officer, and Brandon looked at him and asked, “So, are you a good cop or a bad cop?” He then continued holding onto our keys while launching into an unsolicited rant about why he dislikes police. We stood there, after purchasing a brand-new vehicle, listening to our salesman criticize my husband’s profession before he finally handed over the keys. It was incredibly uncomfortable, inappropriate, and completely unprofessional. I was so taken aback that I eventually took the keys and walked away. I did report the interaction to the sales manager, who apologized, but nothing about that experience has ever sat right with me. Looking back now, after everything we have gone through with this vehicle—the repeated failures, numerous repair attempts, months spent at the dealership, and ultimately losing confidence in a vehicle we purchased new—I wish I had trusted my instincts that very first day and simply walked away. Unfortunately, that uncomfortable experience was only the beginning of what has turned into an incredibly disappointing experience with both this Boucher dealership and Hyundai.

Nothing but problems with our 2022 Palisade. It has been in and out of the shop, they replaced the engine, under warranty, only for the check engine light to come on a few months later. Take it in and they come up with some other issue and charge us $1600, a month later check engine light back on , now they want us to pay another $1000. There were a couple other times we had to take it in for other issues that were yet again a couple thousand. Would not recommend this place for service or to buy from.

Harman are salesperson was exceptionally nice, knowledgeable and friendly.. But your ship is also awesome.

​Avoid this service department. I brought my car in for a suspension issue, but dashcam footage showed my car never left the parking lot even though they claimed they inspected it. After taking it to a competitor, their service team immediately identified a critical safety hazard causing the problem, fixed it promptly, and recommended necessary maintenance. The contrast was night and day. Boucher lied about inspecting my vehicle, while the competitor potentially saved me from a dangerous incident on the road.

Called the parts department a week before I arrived to get the price of a quart of sp-cvt1 transmission fluid for my sons 22 Elantra. Needed 4 for a drain and fill. Was quoted $22 a quart over the phone. Went in a week later to pick up said product and was quoted $34 a quart. After explaining my previous quote I was charged the original $22 and change a quart. He acted like it was a glitch or something. I didn’t make a big fuss about it because I wasn’t charged the $34. I’m looking to buy a new car next spring ... Read More

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Google - Sep 21, 2026

Called the parts department a week before I arrived to get the price of a quart of sp-cvt1 transmission fluid for my sons 22 Elantra. Needed 4 for a drain and fill. Was quoted $22 a quart over the phone. Went in a week later to pick up said product and was quoted $34 a quart. After explaining my previous quote I was charged the original $22 and change a quart. He acted like it was a glitch or something. I didn’t make a big fuss about it because I wasn’t charged the $34. I’m looking to buy a new car next spring and hate that I’m forced to go through these con artist dealerships. We need to figure out a manufacturer to customer sales service in America. These dealerships are a bunch of con artists.

Great Service very supportive in interact with customer help reach out to find vehicle.I rate five stars. if I can give you 10 great experience Nick shot out thank you.

Just purchased a 2026 Tucson LImited. I was our third Hyundai from Boucher and second time Chris Baker took care of our purchase. Everything done up front and as promised. Great Job!

Had a great salesman Nicholas Hall,He worked really hard to find us the right car.Nic stayed in touch made sure he found what we wanted…Even reached out and sent videos of exactly what we wanted so we made our purchase with him.Great young man….Thanks For All Your Hard Work Nicholas …God Bless You!

They're very-very nice & friendly people & understanding & great listening 👌 👏 Sometimes I think I be putting Jacob to 💤 🤣🤣

⭐ 1 Star Absolutely awful customer service. This dealership made what should have been a straightforward experience incredibly frustrating. Communication was practically nonexistent, and getting clear answers or updates felt impossible. What was most disappointing was the complete lack of empathy. When customers are spending a significant amount of money, the bare minimum should be communication, transparency, and basic respect. Instead, I felt ignored and treated like my concerns didn’t matter. I should not have had to repeatedly reach out just to get information that should have been communicated proactively. The entire experience left me feeling frustrated, dismissed, and completely unvalued ... Read More

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Google - Sep 16, 2026

⭐ 1 Star Absolutely awful customer service. This dealership made what should have been a straightforward experience incredibly frustrating. Communication was practically nonexistent, and getting clear answers or updates felt impossible. What was most disappointing was the complete lack of empathy. When customers are spending a significant amount of money, the bare minimum should be communication, transparency, and basic respect. Instead, I felt ignored and treated like my concerns didn’t matter. I should not have had to repeatedly reach out just to get information that should have been communicated proactively. The entire experience left me feeling frustrated, dismissed, and completely unvalued as a customer. I would strongly encourage anyone considering doing business here to think carefully about the level of customer service they expect. Unfortunately, based on my experience, this dealership fell far short of even the most basic expectations. If I was able, they would have received negative stars. I've never been treated so badly as a customer.

The service manager mark and salesman Caleb were persistent in finding me the right vehicle. Sometimes when searching for a vehicle people don’t know what they want, they gave me the room to figure out what I wanted and needed, I am looking forward to working with them again, I felt I received a fair price

An absolutely pleasant experience with my salesperson, Himmy Pathak. He guided me through the test drive, the negotiation process, and delivery. There wasn’t any wasted “monkey business”, just an honest price on an awesome vehicle. I did my research, and he treated me as a knowledgeable consumer. For one of a few times in my 80 years, this was an enjoyable vehicle purchase. And…I purchased the right fit for me.

We can’t thank Himmy enough for introducing us to the brand and the Palisade. He was a pleasure to work with and is so knowledgeable. He really tried his hardest get us exactly what we wanted. Looking forward to coming here for our daughter’s first car in about a year or so!!

We had a great experience buying our pre-owned car at Boucher! Himmy was fantastic to work with—friendly, knowledgeable, and absolutely no pressure. I honestly hate the car-buying process, but this was by far the easiest and most stress-free car transaction I’ve ever had. Everything was straightforward from start to finish, and we never felt rushed or pushed into anything. Highly recommend Himmy and the team at Boucher!

3 Strikes and You're Out – We've tried to do business with Boucher Hyundai in Waukesha three times, and each experience ended the same way: low trade-in offers and little willingness to negotiate. On all three occasions, other dealerships offered thousands more for our trades and significantly better pricing on comparable vehicles. Most recently, we worked with Nick in Sales and Blake, the Sales Manager. Unfortunately, the experience reflected the same hardline approach we encountered before. Despite multiple opportunities to earn our business, they were unwilling to present a competitive offer. I understand dealerships need to make a profit, but ... Read More

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Google - Sep 1, 2026

3 Strikes and You're Out – We've tried to do business with Boucher Hyundai in Waukesha three times, and each experience ended the same way: low trade-in offers and little willingness to negotiate. On all three occasions, other dealerships offered thousands more for our trades and significantly better pricing on comparable vehicles. Most recently, we worked with Nick in Sales and Blake, the Sales Manager. Unfortunately, the experience reflected the same hardline approach we encountered before. Despite multiple opportunities to earn our business, they were unwilling to present a competitive offer. I understand dealerships need to make a profit, but after three attempts, it's clear this dealership isn't interested in making deals that are competitive with the market. They've permanently lost our business, and I would strongly recommend getting quotes from other dealerships before signing here.

Very disappointing experience. Communication was extremely slow, and their trade-in valuation was the lowest of the dozen dealerships I contacted. Worse, the numbers changed throughout the process—their “best and final” offer ended up several thousand dollars worse than an offer they had previously made me. The vehicle also had a negative Carfax history that buyers should review carefully. Their supposedly non-negotiable dealer fees felt like added profit disclosed only after the other figures had been negotiated. Only thing I can think is the manager was driving the car I wanted and wasn't ready to give it up yet. ... Read More

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Google - Sep 1, 2026

Very disappointing experience. Communication was extremely slow, and their trade-in valuation was the lowest of the dozen dealerships I contacted. Worse, the numbers changed throughout the process—their “best and final” offer ended up several thousand dollars worse than an offer they had previously made me. The vehicle also had a negative Carfax history that buyers should review carefully. Their supposedly non-negotiable dealer fees felt like added profit disclosed only after the other figures had been negotiated. Only thing I can think is the manager was driving the car I wanted and wasn't ready to give it up yet. I’ve bought and sold approximately 30 vehicles over the past four years, and this was by far my worst dealership experience. Based on my experience, I recommend continuing your search—there are many better dealerships to work with.

Recently purchased a Santa Fe from Nick! He was very knowledgeable and made the process very straight forward and easy. Highly recommend!

Salesperson, Darlene Larsen, was excellent. She listened, did not attempt to direct me one way or another, and offered a fair price.

A somewhat good, somewhat bad, and somewhat disorganized experience. The good is that I have a car that I hope will serve me well for many years. The bad is that I thought my trade-in should have received $500 more than it did. I also don't enjoy being pressured to buy more than I want to. The disorganized was being told that I would receive a call to finalize things in 5-10 minutes and then it was 1 1/2 hours, which ultimately meant I could not pick up my car that day. They should also have reminded me about adding the new ... Read More

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Google - Aug 27, 2026

A somewhat good, somewhat bad, and somewhat disorganized experience. The good is that I have a car that I hope will serve me well for many years. The bad is that I thought my trade-in should have received $500 more than it did. I also don't enjoy being pressured to buy more than I want to. The disorganized was being told that I would receive a call to finalize things in 5-10 minutes and then it was 1 1/2 hours, which ultimately meant I could not pick up my car that day. They should also have reminded me about adding the new car to my insurance. I thought you can't drive a car off a lot without proof of insurance? I happened to think of it 3 days after taking the car home and remedied immediately but am glad I didn't have an accident in the meantime.

My experience was excellent working with Harman and Matt in Finance. I would recommended this dealership to anyone.

Great experience purchasing a new Sonata Hybrid. Our salesperson, Pete, was truly a gem and a joy to work with. Everyone we met, from the sales manager to the finance department, was friendly and helpful. This place has the biggest selection in town and saved us a lot of time searching for the “one”. We would 100% go back to Boucher Hyundai in Waukesha and would recommend them to anyone we know looking for a stylish and comfortable vehicle. Thanks to all of you!

The Boucher Group - overall - sets its self apart from other dealers. I visited multiple locations to see options and every associate was clearly well trained to be customer-focused. Himmy and the team around him were exceptional.

We worked with Nick at Hyundai and test drove a few Palisades and Santa Fe’s. Nick was very friendly and vey knowledgeable across the models and different trim lines. He answered all of are questions with ease and was not pushy at all. We felt he was honest and very trustworthy! We would definitely recommend Nick. And we will seek him again in our future vehicle purchases. Kim

Worked with Dominic in sales and Joe in financing. A+ experience all around.

August 19 2026 time 3pm My son and I was looking to buy a preown vehicle, we settle on a 2014 Santa Fe car was nice, but it was a base one with no bells or whistles. We talked to the salesperson and we gave him A A out the door price with the blue book value was on the vehicle. He came back with agreed but wouldn't be out the door it would be 8000 plus tax and licensing fees and we were going to agree on that, but it was getting late, I asked the salesperson, can we go tomorrow to ... Read More

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Google - Aug 19, 2026

August 19 2026 time 3pm My son and I was looking to buy a preown vehicle, we settle on a 2014 Santa Fe car was nice, but it was a base one with no bells or whistles. We talked to the salesperson and we gave him A A out the door price with the blue book value was on the vehicle. He came back with agreed but wouldn't be out the door it would be 8000 plus tax and licensing fees and we were going to agree on that, but it was getting late, I asked the salesperson, can we go tomorrow to test drive? The car and he said, well, let me talk to my sales manager.And a sales manager said, If we don't come today.The price is going to go back to the original price. We felt like he was talking to 2 little kids.So we decided not to go with the vehicle. The salesperson was great. His name is Nick. I don't know what was wrong with that sales manager, but you guys need to talk to him cause he just blow a sale. Thank you for this matter

Hello Beware of the shop at this dealership the Service manager , General manager are smile in your face for a sale of a car . When it came to taking Blame for negligence by there tech they argued with me about replacing damaged splash guard . I bought a used car from this Dealership came with oil changes the tech installed my splash guard wrong so it fell. Was hitting the ground and scrapping its aluminum . I saw it was damaged I said I need this replaced they argued with me, and both said how do we know it wasn't like ... Read More

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Google - Aug 19, 2026

Hello Beware of the shop at this dealership the Service manager , General manager are smile in your face for a sale of a car . When it came to taking Blame for negligence by there tech they argued with me about replacing damaged splash guard . I bought a used car from this Dealership came with oil changes the tech installed my splash guard wrong so it fell. Was hitting the ground and scrapping its aluminum . I saw it was damaged I said I need this replaced they argued with me, and both said how do we know it wasn't like that . Shame, if the Tech had installed it properly we wouldn't be here they wanted to band aid the issue. Tommy the Service Advisor called and wanted to make an appointment to install new splash guard he said from the jump it should have been replaced. Be Blessed

Bought a 26 Tucson and was very happy with the sales people. Straight forward without pressure

Our sales person, Nicholas Hall was just the right person for us to deal with. I dreaded the process of buying a new car, but Nicholas was extremely polite and patient with us. He was not at all pushy, but took his time explaining the car to us. When we are ready to buy another new car, we would seek him out for our purchase. Well done Nicholas. Garry & Nancy Scott

Ashes to ashes, dust to dust, show me a person you can trust. Well, if you need a dealer and a sales person you can trust, come on down. We worked with Nick, and for a young guy he is extremely knowledgable. The most important thing is, the car we ended up picking was at another Boucher dealership about a half hour away. We asked if Nick could help us while we were there, and his managers provided him with a loaner car to make the drive, and he spent four hours as our go-between while buying our new vehicle ... Read More

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Google - Aug 17, 2026

Ashes to ashes, dust to dust, show me a person you can trust. Well, if you need a dealer and a sales person you can trust, come on down. We worked with Nick, and for a young guy he is extremely knowledgable. The most important thing is, the car we ended up picking was at another Boucher dealership about a half hour away. We asked if Nick could help us while we were there, and his managers provided him with a loaner car to make the drive, and he spent four hours as our go-between while buying our new vehicle from a different dealership in the auto group instead of being in his own office where he could be making money. Full disclosure: he was getting a split commission on the car we bought, but he had more opportunity to make money in his own desk than using someone else's at another location. The cherry on top is that he called us a couple days later and asked if he could join us when we went to pick up the car. If you want a knowledgable and honest car guy and a dealership that puts the customer first, this is the place, and Nick is your guy!

It was a great experience. People.i worked with were very friendly and professional. The showroom and waiting were excellent and so modern. But like anywhere else it just takes so long to finalize everything. And again, its like that at any dealer or when buying homes

My experience with salesperson Himmy was nothing short of amazing. He took very good care of me, got me the payment I wanted, and walked out the same day! His experience and professionalism by far exceeded anyone I've worked with previously. He ended up with a 2 car deal by the end of the day. Would recommend.

I had an GREAT Car Buying experience with Nick Hall at Boucher Hyundai.....He was VERY knowledgeable about all the products and walked me through the whole sales process with no hiccups! Great Guy......And the car is beautiful, drives smooth, feels solidly built, and you can't beat the warranty! I switched from Toyota to Hyundai last year, purchased another one today!

Excellent experience. Staff was very friendly and explained everything well.

Darlene L. is a great sales person. We love all the features of our Tucson 26. Boucher Hyundai is professional and knowledgeable car dealership.

Dan and Devin are great!! Dan makes sure that my car is fixed right and it’s affordable. i never Have bad Customer Service problems with my car when I take it there and if I do have a problem They will fix it. This is a very nice dealership

This is the first time for me buying a new car. The people here are the greatest car salespeople I have ever dealt with. They worked soooo hard to get me a car. I had a complex financial situation and they jumped through the hurdles and found me a car. PS…loved the beef jerky

Known fact: Car buying process is difficult. At Boucher Hyundai it is not only difficult and lengthy, but also you may be paired with someone who is RUDE and does not have patience for the customer. Process took 4 days in total. When an agreement was not made on the first day, we asked to leave to not waste any more of their time. Salesman then proceeded to rush out the door saying under his breath “waste time? It’s already been 8 hours”. We proceeded to start communication with one of the finance managers, who did a great job and was ... Read More

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Google - Aug 1, 2026

Known fact: Car buying process is difficult. At Boucher Hyundai it is not only difficult and lengthy, but also you may be paired with someone who is RUDE and does not have patience for the customer. Process took 4 days in total. When an agreement was not made on the first day, we asked to leave to not waste any more of their time. Salesman then proceeded to rush out the door saying under his breath “waste time? It’s already been 8 hours”. We proceeded to start communication with one of the finance managers, who did a great job and was very helpful and genuine. He made us stay. Although, things did feel shady and elusive for the most part throughout the entire process, we did end up purchasing because of the unique specific vehicle and trim not because of the sales process. Note: we were given an IOU note to get the license plate light fixed because they had to order parts that would take a while to come. I went to autozone and fixed it for $23 and 2 minutes of work.

Called, asked for a quote - ready to buy - they insisted you have to come in to speak to a business manager and they only sell if you come in. Why would someone drive all the way in unless you know you have a close deal? Asked to speak to a manager and the sales guy hung up. Rude.

This is a terrible dealership. I placed an order on June 28 and they even charged me shipping and till now they haven't shipped the item. Their call always goes to voicemail and no one returns the call. Also I have sent message to the dealership multiple times and no response.

I wouldn’t waste your time at this dealership. I read a previous review saying that they harass people with nonstop marketing information. So when I went there, I did not want to give them a lot of information about myself. They were demanding all information including my full name and phone number just to give me a price on a car. Go to a different dealer.

We had a bad experience with Boucher several years ago and decided to take our business elsewhere. Since then, I’ve emailed, called, and asked multiple times to be removed from their marketing lists. In May 2024, I was told I’d be removed from their contact list. In July 2025, I followed up and asked again. Yet we continue to receive surveys, texts, and mailers. At this point it’s become a running joke in our house. My wife saves the mailers because she knows I’ve already asked multiple times for them to stop. No hard feelings, but we’re ... Read More

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Google - Jun 14, 2026

We had a bad experience with Boucher several years ago and decided to take our business elsewhere. Since then, I’ve emailed, called, and asked multiple times to be removed from their marketing lists. In May 2024, I was told I’d be removed from their contact list. In July 2025, I followed up and asked again. Yet we continue to receive surveys, texts, and mailers. At this point it’s become a running joke in our house. My wife saves the mailers because she knows I’ve already asked multiple times for them to stop. No hard feelings, but we’re not interested in doing business with Boucher going forward. Respectfully, please stop contacting us.

I recently visited Boucher Hyundai of Waukesha to trade in my 2023 Palisade for a 2026 model. Having had an excellent experience at the Janesville Boucher location previously, I expected the same level of professionalism. Instead, I faced a stressful, four-hour process that felt designed to exhaust me into a deal. The Experience: Intentional Delays: I arrived at 4:40 PM with my wife and baby after calling ahead to ensure a fast-track process. Despite this, every communication cycle between the salesperson and the finance team took 15+ minutes, stretching the process unnecessarily. Low-Ball Trade Offer: They initially offered $28k for my trade-in, well below ... Read More

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DealerRater - May 26, 2026

I recently visited Boucher Hyundai of Waukesha to trade in my 2023 Palisade for a 2026 model. Having had an excellent experience at the Janesville Boucher location previously, I expected the same level of professionalism. Instead, I faced a stressful, four-hour process that felt designed to exhaust me into a deal. The Experience: Intentional Delays: I arrived at 4:40 PM with my wife and baby after calling ahead to ensure a fast-track process. Despite this, every communication cycle between the salesperson and the finance team took 15+ minutes, stretching the process unnecessarily. Low-Ball Trade Offer: They initially offered $28k for my trade-in, well below market. It took persistent haggling and showing a $34,500 Carvana offer to get them to a fair number. Financing Obstacles: I came with a pre-approval from my credit union, which I explicitly stated. The dealership spent hours trying to run my credit elsewhere. At 7:00 PM, they claimed my credit union was "closed" and I couldn’t use my own financing unless I returned the next day. Bad-Faith Positioning: Knowing I live over an hour away in Janesville and that we were under an active tornado watch, suggesting I "come back tomorrow" felt like a tactic to force me into their internal financing just to get my family home safely. I ultimately took their lender's rate just to end the ordeal and drive my family home in hazardous weather. While the 2026 Palisade is excellent, the buying experience was the exact opposite of the "Boucher way" I had previously experienced.

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Old school sales process is painful. The get up and talk to my manager multiple times is such a played out sales tactics. It just wastes my time and is aggravating.

horrible customer service. do not take your car here, go to any other hyundai dealership.

I ordered several items for my car, paid shipping and it never arrived. Tracking claims it was delivered when it wasn’t. It said it was signed for by someone who doesn’t work in building and there was no photo proof of delivery. Customer service non existent and they refused to help me. Spent over $200 and they expect me to eat that $$. Filing dispute with credit card. Don’t order from these con artists

Had a great experience at Boucher, I bought my last vehicle there and was pleased with the service. This time I did not end up buying a Hyundai, but if I did, I would have bought it here. I worked with. Bryan Perez, great guy, super knowledgeable and helpful, go see him if you are looking for a friendly salesman-

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I recently visited Boucher Hyundai of Waukesha to trade in my 2023 Palisade for a 2026 model. Having had an excellent experience at the Janesville Boucher location previously, I expected the same level of professionalism. Instead, I faced a stressful, four-hour process that felt designed to exhaust me into a deal. The Experience: Intentional Delays: I arrived at 4:40 PM with my wife and baby after calling ahead to ensure a fast-track process. Despite this, every communication cycle between the salesperson and the finance team took 15+ minutes, stretching the process unnecessarily. Low-Ball Trade Offer: They initially offered $28k for my trade-in, well below ... Read More

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Google - Apr 19, 2026

I recently visited Boucher Hyundai of Waukesha to trade in my 2023 Palisade for a 2026 model. Having had an excellent experience at the Janesville Boucher location previously, I expected the same level of professionalism. Instead, I faced a stressful, four-hour process that felt designed to exhaust me into a deal. The Experience: Intentional Delays: I arrived at 4:40 PM with my wife and baby after calling ahead to ensure a fast-track process. Despite this, every communication cycle between the salesperson and the finance team took 15+ minutes, stretching the process unnecessarily. Low-Ball Trade Offer: They initially offered $28k for my trade-in, well below market. It took persistent haggling and showing a $34,500 Carvana offer to get them to a fair number. Financing Obstacles: I came with a pre-approval from my credit union, which I explicitly stated. The dealership spent hours trying to run my credit elsewhere. At 7:00 PM, they claimed my credit union was "closed" and I couldn’t use my own financing unless I returned the next day. Bad-Faith Positioning: Knowing I live over an hour away in Janesville and that we were under an active tornado watch, suggesting I "come back tomorrow" felt like a tactic to force me into their internal financing just to get my family home safely. I ultimately took their lender's rate just to end the ordeal and drive my family home in hazardous weather. While the 2026 Palisade is excellent, the buying experience was the exact opposite of the "Boucher way" I had previously experienced. If you value transparency and your time, I’d recommend sticking to the Janesville location instead.

Terrible customer service and communication. I dropped my car off at 11am and received no call or updates that day. I called the following day at 12pm, 2pm and again at 4pm asking to speak with our service advisor Devin. I never received a call back after my first two attempts and on the 3rd attempt finally spoke with Devin who gave me an update that a piece needed to be ordered for our vehicle. I addressed his lack of communication with me and he stated he has been busy.

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I had my car in for service and Devin (service advisor) did not know what happened with my car (within warranty) until I was checking out and saw it on the bill. I have tried to follow-up to get additional items addressed and never responds. Also, the shuttle driver spent a large portion of the 20 minute drive talking about how unreliable Hyundai and Genesis cars are.

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This dealership sells Hyundai parts online, but what they don't tell you is that they sell parts that they don't have, so you'll place an order with them and then a few days later they'll just cancel it. Don't bother shopping here, go somewhere that only sells what they have in stock.

Update: I am revising my review from 5 star to 2 star due to a very disappointing vehicle delivery experience. I was told the vehicle would be delivered the next morning around 10 AM and that I would receive a call when the driver started the trip and another update upon delivery. Unfortunately, none of that happened. There was absolutely no communication from the driver or the dealership during the entire process. Even worse, the car was delivered to the wrong address. The driver left the car in another house’s driveway, blocking their garage. The car was left unlocked with the key ... Read More

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Google - Mar 14, 2026

Update: I am revising my review from 5 star to 2 star due to a very disappointing vehicle delivery experience. I was told the vehicle would be delivered the next morning around 10 AM and that I would receive a call when the driver started the trip and another update upon delivery. Unfortunately, none of that happened. There was absolutely no communication from the driver or the dealership during the entire process. Even worse, the car was delivered to the wrong address. The driver left the car in another house’s driveway, blocking their garage. The car was left unlocked with the key inside, and the homeowner was not informed. The driver did not knock on the door, did not hand over the key, and did not notify me about the delivery either. This is extremely concerning. We are talking about a brand-new $45K vehicle, not a small package that can simply be dropped off anywhere. Basic steps like confirming the correct address, informing the homeowner, or contacting the buyer were completely missed. We were very frustrated and worried because we had no idea where the car was or when it had been delivered. Thankfully we eventually located the vehicle, but the situation could have been much worse. What was even more disappointing was the lack of follow-up. I texted the salesperson about the issue but received no response or apology. Later that night, I had to call the dealership myself to inform them about what happened. Additionally, I did not receive any documentation or paperwork related to my purchase during the delivery, which added to the confusion. While the sales process itself was positive, the delivery and after-sales communication were extremely poor. Buying a car is a major investment, and customers expect better coordination, communication, and responsibility during delivery. --------------------- We had a great experience purchasing our car from this dealership. Chris was extremely patient, professional, and respectful throughout the entire process. He stayed in touch, answered all our questions, and never made us feel pressured at any point, which we truly appreciated. We also had the chance to speak with the manager, Mark, who was very helpful and worked with us to make the numbers work. Everything was clear and they both made sure we were comfortable with the decision. Chris spent a lot of time showing us different options and explaining the details, and his calm and friendly approach really stood out. In the end, we were able to find a car that worked for our family and we are very happy with the purchase. Thank you Chris and Mark for your time, patience, and support. Highly recommend working with them if you are looking for a car!

Everyone was so patient, and knowledgeable. I appreciate Darlene and Niko so much! They took their time, worked with my financial situation and got me an amazing car!

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Engine recall fixed. Work was explained & done on time. No extra fees. Car runs great!

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Went to their website for a blower replacement and I was told I was gonna receive my order in 2-3 business days, it’s been a week and the status of the order doesn’t even update.

We are very happy with our car buying experience. We will recommend them to friends and family.

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Tired of being told the vehicle will be ready in a certain amount of time, only to have it take considerably longer. Also disappointed to learn they will not supply a loaner car to address a factory recall issue.

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Came back 2 hours later as told it would be no longer than that. Not even started. Mechanic went out got it and finished in a half hour he was fantastic.

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This is the best service department that we've ever dealt with. Dan Doble goes above and beyond to make sure you are completely satisfied!

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Placed an online order for a rear bumper cover for my Hyundai Palisade 2026. Paid. Order was confirmed. After about a dosen of emails with some vague requests for additianal shipping charges and a couple of weeks I decided that it is enough for me and asked to cancel the order. Order was cancelced, waiting for my money back. Lost more money communicating with this company than tha price I paid for the part.

Pleasant Met my expectations Adequate refreshments Comfortable surroundings Liked getting video from the technician A one

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Very accommodating to my situation Helped me to get in a car Of my liking

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Friendly Staff. Nice waiting area with complimentary drinks and snacks. Free car wash could be better. Vacuuming floor mat on drivers side would be a plus.

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Absolutely great car buying experience. Chris Baker did an amazing job finding the exact truck I wanted. I couldn’t be happier

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Lack of communication, as well as quality of a new car. Still unknown what is problem with car

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I was treated fairly. Everyone was very nice and answered all my questions. It was a quick process and I was all done with in 2 hours.

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Didn't feel valued. Felt rushed. Didn't allow time for me to ask a few general questions

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Had a wonderful experience would definitely recommend to everyone Every one there is very helpful and knowledgeable

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Very pleasant dealership to work with. Thought we got the best deal and the best service.

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I loved the video of my car and the tech explaining everything. I didnt like that I could have taken it to the west allis dealership and paid alot less (they had coupons for many of the things I had done). Kerwin is great, id give him 10 stars but it only goes to 5. I gave 3 stars for "of waukesha" since I was told the "coupons" were builtin so i couldnt use my flyer coupons (in the past) but now I was told I could use them (of course, i tossed my coupons since i was told ... Read More

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DealerRater - Feb 4, 2026

I loved the video of my car and the tech explaining everything. I didnt like that I could have taken it to the west allis dealership and paid alot less (they had coupons for many of the things I had done). Kerwin is great, id give him 10 stars but it only goes to 5. I gave 3 stars for "of waukesha" since I was told the "coupons" were builtin so i couldnt use my flyer coupons (in the past) but now I was told I could use them (of course, i tossed my coupons since i was told they arent needed). The other thing I dread taking my car in is my settings are all goof'd up. My lights were set to manual my car display was some different way and I have to fiddle and put everything back the way I like it (sometimes it takes awhile since I set stuff and forget it).

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Great experience. Took good care of me and my son the day we picked up the vehicle.

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My experience was horrible. Delays, no communication, kept car overnight without communicating, lying about what needed to be repaired, denying warranty claims but when I called warranty company, got it approved etc etc etc. terrible experience and will never take my vehicle there again. The biggest shock... the customer relations manager Julie specifically asked me To not fill Out Hyundai survey because 'it was the end of the month and would bring down their score too much.' This is completely inappropriate and unethical.

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Helpful and professional Both Jason and Chris put extra effort in to help make sure my car was ready to take home.

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I am pretty disappointed with my experience. The vehicle I purchased was not detailed at all. Even a week later, I’m still finding miscellaneous items left behind from the previous owner, which makes it feel rushed and careless. None of the fluids were changed, even though they were clearly overdue, and no basic maintenance was done before the sale. The truck also desperately needed new windshield wipers, which weren’t replaced either. Something very simple that should’ve been handled. Overall, the vehicle was not properly prepared before being sold, and that really took away from the experience. With ... Read More

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Google - Jan 28, 2026

I am pretty disappointed with my experience. The vehicle I purchased was not detailed at all. Even a week later, I’m still finding miscellaneous items left behind from the previous owner, which makes it feel rushed and careless. None of the fluids were changed, even though they were clearly overdue, and no basic maintenance was done before the sale. The truck also desperately needed new windshield wipers, which weren’t replaced either. Something very simple that should’ve been handled. Overall, the vehicle was not properly prepared before being sold, and that really took away from the experience. With better attention to detail and basic maintenance, this could have been much better.